XTREME IT – Returns Policy for hardware and software purchases.

This Returns Policy applies to the purchase of technology hardware and software products offered by XTREME IT INC.

  1. Eligibility for Returns

Hardware products may be returned only if the return is requested within thirty (30) days of delivery and the product is unused, in resalable condition, and returned with all original components, accessories, manuals, documentation, and original packaging.

Software products may be eligible for return only if the software has not been downloaded, installed, activated, accessed, or otherwise used, unless otherwise required by applicable law or expressly approved by the Company in writing.

  1. Original Packaging Requirement

For any returned product, the original packaging must be included and must be returned in good condition in order for the return to be approved. Returns received without original packaging may be rejected in the Company’s sole discretion or will be charged a restocking fee of 15% plus any additional shipping charges or freight charges.

  1. Exclusions

The following items are not eligible for return, unless otherwise required by law or expressly authorized by XTREME IT INC in writing:

  • Opened, downloaded, installed, activated, or used software.
  • Custom-built, special-order, or bespoke products.
  • Clearance, final sale, or discontinued items.
  • Products not returned with all required components and original packaging.
  1. Installation and Removal

Installation, removal, deinstallation, uninstalling, reinstallation, labor, and related service costs are not covered under this Returns Policy. XTREME IT INC shall not be responsible for any costs associated with the installation or removal of returned products.

  1. Return Procedure

To request a return, the customer must contact XTREME IT INC and obtain return authorization prior to shipping any product back. The customer must provide the order number, product details, and reason for return. Approved returns must be shipped in accordance with the XTREME IT INC’s instructions.

Returned products must be packaged securely to avoid damage during transit. The Company recommends the use of a trackable shipping method.

  1. Defective or Incorrect Products

If a product is defective, damaged upon arrival, or materially different from the product ordered, the customer must notify XTREME IT INNC promptly after discovery. The Company may, in its discretion, provide a replacement, repair, exchange, or refund, subject to inspection and verification of the issue.

  1. Refunds

Approved refunds will be issued to the original payment method, unless otherwise required or agreed by XTREME IT INC. Shipping charges, handling fees, and other incidental costs are non-refundable unless the return is approved due to the XTREME IT INC’s error or a defective product.

  1. Limitations

The Company reserves the right to deny any return that does not comply with this Returns Policy, including any return lacking original packaging, required accessories, proof of purchase, or return authorization.